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MyTax

MyTax

What is MyTax?
MyTax is the new digital platform of Brussels Fiscality that allows you to view and manage your taxes for the Brussels-Capital Region.

MyTax currently supports the property tax. Other taxes will soon be added to the platform.

Who can use MyTax?
MyTax can be used by natural persons, legal entities and mandate-holders. You need a Belgian ID and a card reader to sign in, or an itsme® account.

What can you do with MyTax?
You can:

  • View your tax bills;

  • Make your payments;

  • Submit and follow up your requests online; 

  • Manage your profile.

Here you can find several videos showing how to use MyTax.

Is MyTax free?
Absolutely, MyTax is completely free of charge, and does not affect the amount of your taxes.



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Login

Login

How can I sign in to MyTax?
You can sign in with your identity card or with itsme®.
 
If you are using your identity card, you will need your PIN code and and a card reader.
 
If you are using itsme®, you can also sign in with your bank card. Click here to create an account.
 
I have a mandate for a legal entity, how can I access this file?
You must sign in with your ID card and click on : "in the name of a company".
Attention: to access this data, you must first be registered. Please follow the procedure outlined here.

Can I sign in if I have no Belgian ID?
If you have a residence permit, you can sign in with your PIN code and a card reader.

You can also use itsme® to sign in with your bank card, if it is compatible with the app. Click here for more information.
 
I forgot the PIN code of my eID or the PIN code does not work. What can I do?
You can go to your commune or ask for a new PIN code online here.

You can also use itsme® to sign in with your bank card.
 
What is "itsme®"?
Itsme® is an app that allows you to identify yourself securely on the internet.

All the necessary information about itsme® is available here.


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Security and privacy

Security and privacy

Is MyTax secure?
Yes, MyTax can only be accessed via CSAM/itsme®, the federal government's solution for secure user identification and authentication. Besides, your connection to MyTax is always encrypted.

How does MyTax get my data?
The data come from Brussels Fiscality, the Crossroads Bank for Social Security, the national register and the Crossroads Bank for Businesses.

Who can see my data on MyTax?
Only the eID cardholder or the itsme® account holder, and the mandate-holders.



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My Profile

My Profile

What can I change in my profile?
You can change your correspondence address, your e-mail address, your telephone number, your contact preferences and notification preferences.

What is the difference between my citizen profile and my profile as legal entity?
Your citizen profile is your personal profile, for you as a natural person.

Profiles as a legal entity represent organisations with legal personality for which you are the mandate-holder.

How can I switch between profiles?
When you register you will see a home screen where you can choose the profile you want to view. After that, the profile you have opened is shown in the upper right corner of the screen. Just click there and choose another profile. You do not have to sign in again.

I no longer wish to receive paper documents. Is that possible?
Not at the moment, but we are working to make this possible.

I have a mandate for another person, can I indicate this in MyTax?
No, not at the moment. We are working to make this possible.

I would like to receive my notifications by e-mail. How can I do that?
You can enter your e-mail address and modify your contact preferences in the section "My profile".

I have a mandate for a legal entity, how can I access this file?
You must sign in with your ID card and click on : "in the name of a company".
Attention: to access this data, you must first be registered. Please follow the procedure outlined here.



Didn't find what you were looking for?

My file and payments

My file and payments

I cannot submit a request for a payment facility. Is that normal?
We do not grant payment facilities on MyTax in the following cases:

  • You have not respected a payment facility in the past;

  • The expiry date of your tax bill is over.

In the case of a refusal, you can submit a request via info.fiscalite@fisc.brussels, clearly stating the reasons for your request and mentioning in the subject line of your letter "payment facility".

I received a confirmation for something I didn't do. What should I do?
Please consult the "Technical problems" section.

I can’t find the tax I am looking for in MyTax. Where can I find it?
At the moment, MyTax only contains information relating to the property tax. You will find more information about all the taxes managed by Brussels Fiscality on our website: https://fiscaliteit.brussels.

What documents are available on MyTax?
You can find your tax bills and interactions on MyTax.

I have received a tax bill but I can't find this amount on MyTax, what should I do?
Please consult the "Technical problems" section.

I have submitted a request but the payment deadline is approaching and I have not yet received a response. What should I do?
If you have submitted a request for a reduction, but the payment deadline is approaching, avoid the reminder fee and pay the amount shown on your tax bill. If your request is accepted you will be refunded as soon as your request has been processed.

How can I pay my taxes with MyTax?
On the home page, under "My taxes", you will see all amounts you still have to pay. Click on the amount you want to pay and follow the steps to make your payment.

How can I request a payment facility?
You can submit a new request in the section "My requests".

I have an instalment plan, but I cannot find it on MyTax. What should I do?
Check if you have received the confirmation e-mail (if you have chosen this option in "My profile"). If you did, please wait 1 or 2 days to see if the document appears. If you have not received the e-mail and nothing appears after 2 days, please consult the section "Technical problems".

I have an instalment plan, but I want to cancel it. What should I do?
You can pay the total amount of the instalment plan at any time without any special procedure.

I made a mistake when paying. How can I correct this?
You cannot correct an amount that you have already paid.If you have paid more than the amount due to the administration, we will refund you the difference, after any compensation. If  you have not paid enough, we invite you to make a second payment to complete the amount.
Did you make a mistake in the structured message? Please note that the amount received will initially be credited to the oldest debt. In case of doubt, please contact us to find out if you still have any amounts to pay. 

I paid a tax with MyTax but the status has not changed. What can I do about it?
Check if you have received the confirmation e-mail (if you have chosen to receive confirmation e-mails in "My profile"). If yes, wait 1 or 2 days to see if the document appears. If you have not received the e-mail and nothing appears after 2 days, please consult the section "Technical problems".



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My requests

My requests

I have submitted a request by mail/e-mail/at the front office but I can't find it on MyTax. Is this normal?
For the moment only requests submitted via MyTax are visible in your online file.

I have submitted a request on MyTax but I can’t find it. What should I do?
Check if you have received the confirmation e-mail (if you have chosen to receive confirmation e-mails in "My profile"). If yes, wait 1 or 2 days to see if the document appears. If you have not received the e-mail and nothing appears after 2 days, please consult the section "Technical problems".

Can I request a tax bill or information in another language?
Yes, by following these steps:

  • Change your language for correspondence in "My profile". From that moment on, all documents will be sent in the new language.

  • Click on the "contact us" button below if you would like to receive an old document in your language.

I made a mistake in my request. How can I correct it?
Submit a new request, mentioning that the previous request should not be taken into account.

What kind of requests can I submit on MyTax? 
At the moment, you can submit the following requests:

  • Reductions, exemptions and premiums

  • Payment facilities

  • Objections

  • Information requests

To submit a request, go to the section "My requests".

How can I lodge an appeal?
Here you will find the steps to follow if you want to lodge an appeal. Please note that this page is only available in Dutch and French. 

How can I submit a complaint?
If you want to submit a complaint about the services of Brussels Fiscality, please follow the instructions Here.



Didn't find what you were looking for?

Mobile app

Mobile app

How do I install the app on my smartphone?

The MyTax app is available on the App store and Google Play. You will then have to sign in with your itsme® account or ID card and a wireless card reader.

What are the features of the app?

With the MyTax App, you can scan your tax bill and

  • Locate your properties;

  • Pay online;

  • Access more information on your property tax.

With the App, you will also be able to access the platform directly and submit your requests.

How can I block my MyTax account (in case of sale, loss, etc.)?

Your information is only accessible via your itsme® account or eID. There is no need to delete your account.



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Technical issues

Technical issues

MyTax does not seem to work properly. What can I do?
For your technical problems, you can contact the helpdesk every working day between 8 a.m. and 6 p.m. on the number 02/801.00.00.

You can also send an e-mail to supportmytax@cibg.brussels.



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Reductions, exemptions and reduced rates

Reductions, exemptions and reduced rates

What are the different reductions, exemptions and premiums?
You will find here the different possibilities. You will also find an explanation of each type, as well as the certificates needed to submit your request.

Attention : reductions and exemptions are calculated according to the situation on 1 January of the tax year.

Am I entitled to a tax reduction as a tenant?
Yes, as a tenant you can apply for a reduction for the property tax.

The three possible reductions are:

  • 10% per dependent child (minimum 2 children);

  • 20% for people with disabilities;

  • 20% for severely disabled war veterans.

If the request is accepted both you and your landlord will receive a written confirmation.The granted reduction will be deducted from the owner's property tax.You can then deduct this amount from the rent, unless otherwise specified in the lease.

Am I entitled to a reduction in the case of shared custody?
Yes. Since 2018 the reduction can be granted to both parents who live in Brussels according to the shared custody allocation key. For example, if you have 50% custody of your children you will receive a 5% discount per child (50% of 10%).

I rent my property through a social letting agency (SLA). What steps should I take?
If your property is rented out by an “AIS/Fonds du Logement”, you are still entitled to the reduced rate as was the case for the SPF/FOD FIN.

Moreover, the regional tax rate has been reduced from 0.8% to 0%. The property tax on property rented through an “AIS” is therefore 0 EUR.

Have you received a tax bill with an amount to pay? Please contact our administration.

Am I entitled to a reduction for unproductive property?
No. Since 2017, unoccupied and unproductive properties are also subject to property tax.

What are the premiums included in the tax bill?

  • BE HOME premium: 130 EUR in 2019

The increase in the property tax is offset by the BE HOME premium for all Brussels residents who own a property and pay the property tax. From now on, this premium is automatically deducted from the calculation of your property tax. You will find it in your tax bill.

  • “Premium of Schaarbeek”: 35 EUR
    Since 2018, certain municipal premiums can be included in your property tax.

How do I receive my municipal premium?
The granting of the BE HOME premium automatically entitles you to the Schaerbeek premium. As with the BE HOME premium this premium is deducted directly from the calculation of your property tax. If, when you receive your tax bill, the premiums are not listed, you can request them by completing the form on MyTax.

What is the deadline to submit a request for a reduction or exemption?
You can apply for a reduction or exemption up to 193 days from the date of sending of the tax bill.

How do I know if my request is being processed?
If your request for a reduction or exemption has been approved, Brussels Fiscality will send you a new tax bill. This will take into account the correction of your amount to be paid. If your request has been refused you will receive a letter stating the reasons for the refusal. You can always check the status of your request on MyTax.



Didn't find what you were looking for?

MyTax bill

MyTax bill

Which properties are included my tax bill?
You can see your property tax by clicking here.

I have received several tax bills. Is this normal?
Yes. For each cadastral subdivision, and for each set of taxpayers, you will receive tax bill. You may receive a tax bill in the following cases:

  • You have several properties in different cadastral subdivisions;

  • You are the owner of a property and co-owner of another property in the same cadastral subdivision.

What if I have not received my tax bill?
You can first check if the tax bill is on MyTax.

It’s not there?

  • If you are the only owner of the property concerned, this means that the tax bill has not yet been sent. We send the tax bills over several months;

  • If you are co-owner or undivided co-owner of the property concerned, please note that Brussels Fiscality sends the tax bill to only one taxpayer. For example, in a couple whose members are co-owners of a property at 50%, only one of them will receive the property tax.

Your co-owner/undivided co-owner has not yet received the tax bill? Don't worry, it means that it hasn't been sent yet.

What if my cadastral income is incorrect?
You can submit a complaint by clicking here.

The error is due to a decrease/increase in the cadastral income? Do not forget to provide us with the notification document sent by “Mesures et Evaluations” of the Federal Public Service FINANCE.

The error comes from a sale or purchase of a property? Don't forget to provide us with a copy of the bill of sale or the act of purchase.

What if I don’t/no longer own the property but the property tax is sent to my name?
You can file a complaint by clicking here, attaching any document proving that you no longer hold a real right in the property.

What if my identification data is incorrect? (address, name,...)
You can update your personal data on MyTax, Under "My Profile".

What if I disagree with the amount of the tax?
If you do not agree with the amount of the tax, you can file a motivated complaint by clicking here (indicating 'COMPLAINT' in the subject line) within 193 days from the date of sending the tax bill.

Attention: the filing of a complaint does not suspend the obligation to pay. If your complaint is accepted you will be reimbursed, subject to any debt compensation.



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Payment

Payment

How can I pay my property tax?
You can make your payments online by clicking here.

If you wish to pay by bank transfer, here are the bank details of Brussels Fiscality:
BE91 0972 3108 1076
BIC : GKCCBEBB

Attention: do not forget to mention the structured communication that you can find on your tax bill.

I received a corrected tax bill with an amount in my favour. What can I do to be reimbursed?
Check if your bank account number is correct on your tax bill. If the number is correct, you simply have to wait.
If your information is not correct, please let us know by using the "Contact us" button below.

What if I have made my payment to the SPF/FOD FIN?
Send us proof of payment so that we can do the appropriate research.

What are the interest for delay?
The interest takes effect from the first working day of the month following the due date of payment.
It amounts to 4% with a minimum of 5 EUR per month.



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Calculation

Calculation

How is the property tax calculated?

The property tax is calculated based on the indexed cadastral income, according to the situation on 1 January of the financial year.
The total amount is calculated by multiplying the indexed cadastral income by the global tariff.
The overall rate is obtained by adding the regional rate, the agglomeration rate and the “communal” rate.

The property tax concerns all built or unbuilt property located in the Brussels-Capital Region.
Payment is made annually.

Calculation example:

Mr Jean has a property located in the 'commune' of Anderlecht with an indexed cadastral income of 1,500 EUR. He is not entitled to any reduction.

How do we calculate his property tax?

  • Additional centimes for the Agglomeration: 989 additional centimes

  • Additional centimes for Anderlecht : 3000 additional centimes

Indexed* cadastral income of the property 1500 EUR
Property tax due to the Region1500 X 1,25% = 18,75 EUR
Property tax due to the Agglomeration18,75 X 9,89 = 185,44 EUR
Property tax due to the “commune”18,75 X 30 = 562,50 EUR
Total18,75 + 185,44 + 562,50 = 766,69 EUR
*In 2018, the index is 1,7863.

There are different tax rates:

Tax rateScope of application
1,25 %All properties
0,8 %Properties rented as social housing and owned by the CPASs and 'communes'.
0,8 %Properties that depend on the Société Régionale bruxelloise du Logement or on companies recognised by it.
0,8 %Properties of the Fonds du Logement des Familles de la Région de Bruxelles-Capitale that are rented as part of tenant support actions and for hire-purchase.
0 %Buildings that are (partially) rented by social real estate agencies (AIS) established in the Brussels-Capital Region.

What is the current index?

In 2018, the index was 1,7863.

In 2019, the index is 1,8230.

How is the amount divided in case of joint ownership or inheritance?

Joint ownership is a legal situation in which several persons exercise rights of the same nature on the same property or on several properties, without their respective shares being materially divided.

With regard to the property tax, joint ownership implies that the members who are part of it are jointly liable for the payment of the property tax for the concerned property.

Bruxelles Fiscalité/Brussel Fiscaliteit can only send the tax bill to one of the members of the joint ownership and ask them to pay the totality of the tax debt. It is then up to the members of the joint ownership to settle between them the distribution of what amount each owes.

What impact do water damage or fire have on on my property tax?

If you think that the cadastral income no longer corresponds to the current value of your property, you can contact:

De Dienst Opmetingen en Waarderingen.

Brussel: meow.service.plan.brux@minfin.fed.be

What is the impact on my property tax in the event of a change in the use of the property?

A new cadastral income will be calculated by the Administration Mesures et Evaluations. Once the information is communicated, you can still contest the decision.

What will be the impact on my calculation if I no longer own property during the fiscal year?

The property tax is calculated according to the official situation on 1 January of the fiscal year. Its amount is due in full and cannot be split according to the length of occupancy.

For more information contact your notary.

What if I disagree?

If you do not agree with the amount of the tax you may file a motivated complaint (indicating 'COMPLAINT' in the subject line) by post, e-mail or fax within 6 months of the third working day following the date on which the tax bill is sent.

Attention: the filing of a complaint does not suspend the obligation to pay. If your complaint is accepted, you will be reimbursed, subject to any debt compensation.



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Property tax before 2018

Property tax before 2018

Can I access my data for the years before 2018 via MyTax?
No. At the moment only the request since the fiscal year 2018 are available on MyTax.
To access your data of earlier fiscal years, you can use the Federal Public Service FINANCE MyMinfin website.

How do I submit my request?

  • Email to: info.fiscaliteit@fisc.brussels

  • By paper or fax
    Correspondence address
    P.O. 12014 Brussels Noordstation, 1030 Brussels
    Fax: (0032)02.430.61.00

  • At our front offices in North station, Vooruitgangstraat/Rue du Progrès 80
    Open Monday to Friday, from 9 am to 11.45 am.



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